Lead Care Navigator
Benefits
18w maternity
16w paternity
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What you’ll be doing:
- Maintains Care Navigation calls and activities (50%)
- Assists with outreach or follow up for escalated and situations as needed
- Coordinates training and mentoring of new hires and for existing team members as assigned
What success looks like in this role:
- Member Satisfaction
- Conversion to Care
- Quality
What we expect from you:
- Crisis line experience required
- Collaborative and solution-focused
- Excellent multi-tasking and communication skills
Spring Health
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.