VP, Implementation

The Vice President of Implementation is a strategic and results-driven leader responsible for overseeing all client onboarding, implementation, and technical services. Reporting directly to the Chief Customer Officer, this role owns the design, execution, and scaling of implementation programs across all lines of business. The VP of Implementation plays a critical role in driving client success, accelerating time-to-value, improving client satisfaction, and delivering a world-class onboarding experience. This role also carries responsibility for designing a brand-new enterprise onboarding strategy, while championing digital transformation initiatives that leverage AI and automation to streamline workflows and increase efficiency. The ideal candidate is a seasoned SaaS leader with deep experience scaling client onboarding programs and strong operational discipline.