Account Manager II

Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. Partner with cross-functional teams to resolve client concerns. May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals.