Job Description
Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. By partnering with Sales, the Account Manager’s role is to maximize sales growth, account penetration and retention. Responsible for project management of all client implementations, including coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services. Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions. Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction.
About Blackhawk Network
Blackhawk Network (BHN) helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers.