Principal Platform Architect

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. Translate business objectives to outcomes through the visual customer roadmap. Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices. Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.