Responsibilities:
- Represent customers to track, prioritize, and resolve serviceability and product quality issues, incorporating feedback into product releases.
- Clearly identify, document, and find solutions for customer issues and product problems.
Requirements:
- Have 5+ years of experience in IT management and system administration.
- Possess hands-on experience with Mac OS X, Windows, and Linux administration and troubleshooting.
- Demonstrate advanced knowledge in firewalls, AD environments, DNS servers, authentication protocols, and LDAP.
Preferred Requirements:
- Hold a Bachelor's Degree or equivalent experience.
- Exhibit the ability to adapt, overcome objections, and learn complex solutions.
- Show excellent time management and communication skills.
Keeper Security
Keeper Security is a cybersecurity software company that provides zero-trust and zero-knowledge solutions, including an AI-enabled cloud-native platform for privileged access management. The company protects thousands of organizations globally and emphasizes robust compliance, visibility, and control within a dynamic, inclusive environment.