Technical Solutions Consultant

You will manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs. You will also diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration. In this role, you will translate complex technical issues into clear, professional, non-technical explanations for all audiences while collaborating with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops. You'll document findings, resolutions, and reusable insights for both internal and customer-facing resources. It is important to develop a strong understanding of CaptivateIQ’s product logic and data structure, analyze and validate data and calculations across customer environments, build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite, and support ongoing improvements to documentation, tools, and internal workflows.