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Performance Management
Coaching & Performance:
- Lift team results through regular 1:1s, clear feedback, and performance reviews.
- Catch performance issues early and provide consistent coaching.
Operations & Compliance:
- Own staffing, coverage, quality reviews, timesheets, and PTO.
- Keep every agent compliant with insurance regulations and Jerry policy.
Escalations & Cross-Functional Impact:
- Resolve complex product, carrier, and system issues.
- Step in on customer calls when needed and work across the business to fix operational problems at the source.
Jerry
Jerry is building the first AI-powered advisor to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, and RV. Backed by $240M+ in funding and with a team of leaders from companies like Nvidia, Meta, and Amazon, we have reached 5M+ customers and achieved profitability in 2024.