Source Job

$50,000–$60,000/yr
US Canada

  • Coach a team of 10 insurance agents to deliver white-glove customer service across calls, chats, and digital channels.
  • Own staffing, quality reviews, timesheets, and compliance with insurance regulations and company policy.
  • Resolve complex product, carrier, and system issues, and collaborate cross-functionally to scale customer experience.

Coaching Performance Management CRM Tools Escalation Management

20 jobs similar to Team Lead, Insurance Service Team

Jobs ranked by similarity.

$150,000–$170,000/yr
US

  • Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
  • Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
  • Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.

When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.

Global

  • Speak with people who asked for information about financial protection options
  • Map needs to available protection options and run a simple enrollment flow
  • Build and service a client list using provided pre-qualified warm leads

Global Elite Empire Consultants provides financial services built around warm leads and a training system. They are a remote, performance-driven organization offering flexible hours and mentorship.

US

  • Take requested conversations from warm leads — no cold calling.
  • Explain financial-protection benefit options simply and help clients enroll when it is a fit.
  • Keep a clean follow-up rhythm while being trained, coached, and measured on activity.

Global Elite Empire Consultants connects clients with financial-protection options through a remote, lead-driven process. The company emphasizes coaching, written processes, and advancement for motivated, coachable team members.

US 4w PTO

  • Directs service delivery for multi-line accounts, partnering with Underwriting and acting as the key contact for brokers and internal partners.
  • Handles complex tasks and escalated issues including policy issuance, billing, compliance, and account review.
  • Trains and supports Underwriting Operations teams, using LEAN principles to enhance the customer experience.

Arch is a specialty insurer providing insurance, reinsurance, and mortgage insurance worldwide. With a 20+ year track record and a position on the S&P 500, it fosters a culture of collaboration, expertise, and innovation.

$0–$45,500/yr
UK

  • Lead and inspire a team of Functional Assessors and Site Coordinators to meet volume, quality, and customer service targets.
  • Coach and mentor team members to foster professional growth and high performance.
  • Collaborate with stakeholders to resolve quality issues and enhance service delivery.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills, and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.

US

  • Develop strong agency relationships and guide agents to achieve sales quotas and business objectives.
  • Execute outbound sales calls and proactive agency communications to increase quotes and written premium.
  • Collaborate with field sales and product teams to drive new agency appointments and growth.

Kemper is one of the nation's leading specialized insurers, providing affordable and easy-to-use personalized insurance solutions through its Kemper Auto and Kemper Life brands. With approximately $12 billion in assets and around 7,000 associates, Kemper values a high-performing culture, professional development, and work-life balance.

India Unlimited PTO

  • Lead, coach, and mentor a high-performing QA team supporting bureau content and solutions for Insurity's Policy Administration System.
  • Establish and continuously improve QA practices including test strategy, test case design, regression coverage, automation, and quality metrics.
  • Partner with cross-functional teams to align on priorities, resolve issues, and deliver reliable outcomes.

Insurity delivers the world's most configurable, cloud-native insurance software for the Property & Casualty market. As the largest cloud-based software provider in the space, the company fosters a culture of innovation, teamwork, and continuous learning, with an award-winning onboarding experience.

$180,000–$200,000/yr
US

  • Set the strategic direction and long-term roadmap for Extend's regulatory compliance program, spanning licensing, service contracts, and insurance.
  • Serve as the executive-level owner for regulatory and licensing matters, representing compliance in front of regulators and auditors.
  • Partner with cross-functional teams to embed compliance requirements into merchant onboarding, customer experience, and product workflows.

Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and drive revenue growth. The company works with more than 1,000 merchant partners, is backed by prominent technology investors, and is headquartered in downtown San Francisco.

$49,500–$59,400/yr
US 2w PTO

  • Serve as the primary contact for network insurance agents, ensuring proactive communication and support.
  • Coordinate agent onboarding, training, and business development to drive distribution growth.
  • Monitor insurance policies, resolve issues, and identify opportunities to improve business placement.

Jobgether partners with companies to source talent using AI-powered matching. We operate as a remote-first recruitment platform, connecting candidates with opportunities while prioritizing data privacy and efficient hiring processes.

US

  • Act as the insurance workflow expert, representing the independent agent and shaping what PolicyLift builds next.
  • Onboard new agencies, configure PolicyLift to their stack, and train their teams for success.
  • Provide first-line support for insurance-specific issues and drive adoption across accounts.

PolicyLift is an AI-native growth engine for independent P&C agencies, providing one platform that drives growth and consolidates point solutions. The VC-backed team, with experience from Google, Meta, and Qualia, serves 1,000+ agents and manages over $1B in premium.

$130,000–$250,000/yr
US Canada

  • Manage and coach the inside sales team that books appointments for home service contractors.
  • Own hiring, onboarding, schedules, and performance to keep speed-to-lead and booking rates high.
  • Track the numbers, fix broken processes, and have hard conversations when performance slips.

Wonderly is a closed-loop, end-to-end AI system that self-improves on customers' revenue for the home service industry. The 70-person team built in stealth and is highly intense, outcome-driven, and made up of A-players.

US

  • Take requested conversations from warm leads—no cold calling.
  • Explain financial-protection options simply and help clients enroll when it's a fit.
  • Keep a clean follow-up rhythm and build a path into leadership.

Global Elite Empire Consultants is a remote financial services company focused on helping clients understand and select financial-protection options. The company emphasizes coaching and career growth for competitive, self-driven individuals.

Unlimited PTO

  • Manage day-to-day operations teams and serve as escalation point for regional issues.
  • Develop and execute annual roadmaps for sales, marketing, and vendor management.
  • Drive process improvements and maintain executive relationships with channel partners.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees and partnerships with leading vendors, it fosters a collaborative, value-driven culture.

US Unlimited PTO

  • Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
  • Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
  • Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.

Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.

Canada

  • Lead and mentor a team of New Business Brokers in the Medical Malpractice vertical, driving growth across beauty, healthcare, sports, and pet services.
  • Coach brokers on consultative selling, complex policy terms, and fast-moving sales pipelines with 50+ insurer partners.
  • Oversee daily huddles, file audits, and performance metrics to meet GWP targets and maintain compliance.

Zensurance is an InsurTech that simplifies commercial insurance for Canadian businesses through a digital-first platform. The company is recognized for rapid growth and fosters a culture of ownership, collaboration, and innovation.

US

  • Lead and mentor the customer support team to resolve issues and meet SLA targets.
  • Build strong customer relationships, guiding onboarding, adoption, and retention.
  • Identify upsell opportunities and collaborate with sales and marketing teams.

Yellow Labs Software, Inc. develops CustomBooks, a global Cloud ERP product for businesses. The company operates remotely and focuses on customer success and support.

$103,900–$129,800/yr
United States

  • Lead, mentor, and manage a customer support team to excel in product knowledge and US banking systems.
  • Refine support processes with AI and automation, ensuring compliance and efficiency.
  • Collaborate cross-functionally with engineering, product, and compliance teams to improve customer experience.

Mercury builds a complete finance stack for startups, serving over 450,000 startups and small businesses. The company values diversity and belonging, fostering a culture of continuous learning and professional growth.

$146,000–$183,000/yr
United States Canada Unlimited PTO

  • Build, scale, and lead AssetWatch's support organization, managing 20+ support managers and engineers across time zones.
  • Drive support quality, reduce resolution times, and lead AI integration for productivity gains.
  • Lead support reorganization into Tier 1 and Tier 2 specialized teams with performance metrics.

AssetWatch powers manufacturing uptime through condition monitoring for global manufacturers. We are a devoted and capable team of world-renowned engineers and business leaders, growing rapidly and building the future of predictive maintenance.

  • Assess client needs and teach options in a virtual setting.
  • Manage administrative tasks including notes, appointments, and CRM maintenance.
  • Work remotely with a qualified-interest pipeline and performance-based advancement.

Global Elite Empire Consultants is a company that provides virtual consulting services, focusing on assessing client needs and teaching options. The company size and culture are not specified, but it emphasizes a driven, trainable, and dependable team environment.

  • Stop hunting strangers. Start talking to people who already raised a hand.
  • Remote financial-services role with structured days, warm-lead conversations, and coaching as you ramp.
  • High performers get a leadership track.

Global Elite Empire Consultants provides financial services to families, helping them protect income and future. The company offers a remote work culture with structured days, warm-lead conversations, and a leadership track for high performers.