Job Description
As a Senior Technical Account Manager (Sr. TAM), you will be the primary technical owner for a dedicated portfolio of our most strategic, high-value enterprise clients, including Fortune 500 brands. You embody the epitome of technical operational success, serving as a trusted technical advisor and strategic partner. Your primary outcome is ensuring the maximum success and retention of thes top-tier customers by driving flawless execution of their operational roadmap, leading complex technical projects, and proactively optimizing their conversational AI solutions to realize exceptional business value.
This role requires a blend of advanced technical expertise, strategic customer partnership, and operational leadership. You will establish and nurture strong, executive-level relationships with key customer stakeholders, serving as the trusted technical advisor for their Conversational Cloud implementation and ecosystem. You will also drive advanced technical operational success cross-functionally for assigned brands, including strategic planning and execution of technical initiatives to ensure alignment with customer objectives. The role involves maintaining in-depth knowledge of customer environments and leading complex troubleshooting and crisis management efforts.
About LivePerson
LivePerson is a leader in trusted enterprise conversational AI and digital transformation, connecting leading brands with millions of consumers through their Conversational Cloud.