Job Description
As a Level 2 NOC Engineer, you’ll go beyond day-to-day monitoring to handle escalations that require deeper technical expertise. This role blends advanced troubleshooting, provisioning process exposure, and OSS/automation skills to strengthen service reliability. You will support Level 1 engineers, collaborate with engineering teams, and contribute to process and tool improvements that make our NOC smarter and more resilient. The responsibilities include serving as the primary escalation point for complex issues, performing advanced troubleshooting, operating the telco platform, developing automation scripts, collaborating with engineering teams, documenting solutions, providing technical guidance, participating in on-call rotation, and assisting in identifying recurring issues. Requirements include proven experience as a NOC Engineer, understanding of telecom and network principles, familiarity with API integrations and monitoring tools, proficiency in scripting/automation, ability to interpret technical logs, and strong problem-solving and communication skills.
About Airalo
Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe.