Case Support Specialist - Claims

The Case Support Specialist will be responsible for coordinating the process of individual life insurance and annuity applications or claim files through the process to be ready for decision. This involves working with medical facilities, vendors, funeral homes, agents, new business professionals and underwriters, applicants or beneficiaries, to gather documents and signatures. Responsibilities include contacting members and vendors to obtain necessary information, utilizing computer systems to retrieve and update case files, serving as a point of contact for issue resolution, and maintaining process documentation. This role requires building effective working relationships and providing timely communication to customers regarding their insurance cases, displaying customer service skills. The Case Support Specialist actively participates in change management and provides input for the simplification of the business model. They will interact with a variety of vendors utilized by the company including labs, funeral homes, medical research firms, government agencies, and a variety of other relationships, utilized in the processing of claims.