Provides triage telephone service to ensure prompt identification of patients with high-risk conditions.
Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices.
Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources.
The Triage Nurse provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. Manage inbound clinical issues from firsthand staff and patients via phone and triage appropriately. Coordinate care with patients’ other providers to ensure seamless health management.
firsthand supports individuals living with SMI (serious mental illness).
The manager will oversee the team that provides patients with on-demand telephone-based care management services via a 24/7 Nurse Advice Line. They will assess caller symptoms/concerns to determine care urgency, refer patients to providers, and give health advice. The manager will handle inbound communications, conduct outbound communications for follow-up, and coordinate with team members to assess and implement patient care plans.
Privia Health™ is a national physician platform transforming the healthcare delivery experience by providing tailored solutions for physicians and providers.
Provide health assessments and treatment solutions via telephone, video, or chat functions.
Track and monitor follow-up calls, escalate when appropriate.
Receive inbound phone calls from patients seeking answers to various medical conditions.
PWNHealth is a national clinician network working to improve early detection and prevention of disease using advanced diagnostics and telehealth. They are a mission-driven, positive culture made up of the best and brightest in the industry.