The manager will oversee the team that provides patients with on-demand telephone-based care management services via a 24/7 Nurse Advice Line. They will assess caller symptoms/concerns to determine care urgency, refer patients to providers, and give health advice. The manager will handle inbound communications, conduct outbound communications for follow-up, and coordinate with team members to assess and implement patient care plans.
Provides triage telephone service to ensure prompt identification of patients with high-risk conditions.
Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices.
Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources.
Lehigh Valley Health Network is a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work in health care. They are the region’s largest employer and health care provider of choice with nearly 20,000 health care professionals.
Serve as the go-to clinical expert for clinician questions and escalations. Support patient care, including escalated and DEA-required visits. Partner with the Medical Director on clinical quality, education, and safety.
Midi Health is the leading virtual clinic for women in midlife, transforming the way perimenopause and menopause are treated with expert, evidence-backed care.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Ensure day-to-day operational reliability and drive optimal clinician performance in our 24/7 virtual Urgent Care practice. Lead a team of clinician liaisons and schedulers to ensure clinician satisfaction, productivity, engagement, and success. Partner with the Director of Practice Operations and Urgent Care Clinical Leadership to operationalize strategic growth, scale, and quality projects.
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation to raise the standard of healthcare for everyone.
The Triage Nurse provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. Manage inbound clinical issues from firsthand staff and patients via phone and triage appropriately. Coordinate care with patients’ other providers to ensure seamless health management.
firsthand supports individuals living with SMI (serious mental illness).
Provide health assessments and treatment solutions via telephone, video, or chat functions.
Track and monitor follow-up calls, escalate when appropriate.
Receive inbound phone calls from patients seeking answers to various medical conditions.
PWNHealth is a national clinician network working to improve early detection and prevention of disease using advanced diagnostics and telehealth. They are a mission-driven, positive culture made up of the best and brightest in the industry.
Develop trusting long-term patient relationships and empower you to do the best work of your career. Conduct holistic assessments to identify conditions, functional status and member values. Support chronic disease management, using motivational interviewing techniques.
Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences.
Be the first point of contact for patients and their families reaching out to Sailor Health.
Guide older adults and their caregivers through the intake process with warmth and clarity.
Match patients with the right therapist and ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America.
Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
Educate members on their care referral options, empowering them to make informed healthcare decisions.
Sana Benefits is building affordable health plans designed around Sana Care, their integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. They've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for their members.
Manages referrals both into and out of the clinic, including prior authorizations and medical records.
Efficiently calls patients, schedules appointments, verifies insurance, and confirms demographics.
Requires excellent customer relationship skills and the proven ability to communicate effectively and accurately.
Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents.
Provide empathetic and solution-focused assistance through various channels.
Drive member engagement from enrollment through program completion.
Establish human connections with members and provide personalized support.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.
Manage client crises using evidence-based interventions, providing risk assessment and safety planning.
Identify roadblocks to clinical care and connect clients to the ideal treatment using Lyra’s proprietary software.
Independently manage a caseload of complex, multi-need clients.
Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people globally. They have delivered 13 million sessions of mental health care and are known for their AI-powered platform and focus on improving access to high-quality mental healthcare.
This role acts as a 'Telehealth Concierge'. Interviews patients to collect required data including demographic and financial information. Communicates mandated patient information and verifies all information for accuracy.
Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond.
Work remotely to enhance member management and navigate the healthcare system.
Promote wellness and assist members in achieving their healthcare goals.
Conduct telephonic outreach, data analysis, clinical review, and documentation.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, improving patient health, and restoring provider fulfillment.
Serve as the first line of support for residents and facility staff after-hours, providing direction and medical care over the phone.
Deliver high-quality, cost-effective care to patients—addressing acute, chronic, and behavioral health needs in collaboration with physicians and specialty providers.
Perform comprehensive assessments and document encounters accurately and thoroughly in the EMR, ensuring compliance with CMS requirements.
Curana Health is on a mission to radically improve the health, happiness, and dignity of older adults. Founded in 2021, they’ve grown quickly and now serving 200,000+ seniors in 1,500+ communities across 32 states, and their team includes more than 1,000 clinicians.
Provide real-time operational support to physicians.
Manage schedules across 1099 and W2 providers.
Serve as a key liaison between providers and patients.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. They're a Series B startup founded in 2022, backed by Inspired Capital, Craft Ventures, and Menlo Ventures; their fully remote U.S. team is lean, mission-driven, and growing quickly.
Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.