Job Description
Operational Responsibilities: Manage data-driven clinical staffing models balancing clinician availability, patient demand, and SLAs. Own continuous improvement of clinician scheduling practices, introducing process rigor and efficiency techniques. Oversee the execution of multi-state clinical licensing strategy for comprehensive national coverage.
Team Management: Manage clinician liaison team against annual KPIs to support Urgent Care growth and scale objectives. Provide coaching and development opportunities to the team. Develop data-driven staffing and resource plans, partnering with relevant teams.
Collaboration and Communication: Partner with cross-functional stakeholders to ensure accuracy and execution of policies. Operationalize changes to clinician expectations or workflows, optimizing clinician, member, and business impact. Represent practice operations effectively with diverse teams.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation to raise the standard of healthcare for everyone.