Mid-Market Customer Success Manager

As a Mid-Market Customer Success Manager you will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with the product team to shape the product roadmap based on customer feedback. You will develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. You will assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product. The role involves leading the onboarding process for new customers, monitoring account health and performance metrics, and collaborating with the sales team to identify and secure expansion opportunities.