Managed Services Consultant - CRM (Remote) Wisconsin - Madison

The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise. In this role, you will work autonomously with customers, partnering in a long term capacity to provide ongoing value to their applications. Day to day activities are varied, and the mission is to enable enhancements and features and functionality in support of evolving business needs to drive continuous improvement and adoption. Provide consulting on best practices and overall solutions based on requirements. Develop, leverage, and maintain expertise in our Vault platform and CRM product. Develop a trusted advisor relationship with Veeva stakeholders and the customer. Partner with key stakeholders to translate requirements into solutions. Build, test, and deploy changes to live environments. Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines. Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting. Educate customers on product and platform releases as well as industry best practices for operational success. Facilitate building a team culture that is a continuously growing and collaborative team environment.