Education Content Specialist

About the Role:

• Open to hiring remote across the US, with offices in NYC, San Francisco, and Seattle.
• You'll sit within the Customer Experience team, working closely with the Education & Enablement lead.
• Every feature launch will have your fingerprints on it.

What You'll Do:

• Draft scripts for Runway Academy video tutorials, walkthroughs, and course modules.
• Support production of Academy content: create supporting assets, prepare materials for recording, and help get content published.
• Keep Help Center documentation and Academy content consistent and cross-referenced.

What You'll Need:

• 2-3 years of experience in technical writing, documentation, education content, or a similar role.
• Ability to translate complex product features into clear, user-friendly language.
• Organized and autonomous working style; you can manage a documentation backlog while staying responsive to urgent launch needs.

Nice to have:

• Experience with AI or creative tools with genuine curiosity about how they work.
• Background in or passion for the creative space — video, design, animation, or related fields.
• Experience using support data to prioritize content work.