Sr. Manager, Customer Contracting and Implementation

The Sr. Manager, Customer Contracting and Implementation is responsible for leading and driving health plan and employer customer implementation initiatives across the organization, ensuring the execution of successful customer contracts and owning the end to end implementation process with Bend, including overseeing the successful onboarding, implementation, and transition of new clients into the organization's services. This role ensures that customer projects, including clinical collaborations, leadership reporting, and product integrations, are managed effectively, are delivered on time, and meet the agreed-upon objectives. This position requires strong leadership, ability to lead customer relationships and manage action items, analytical skills, an ability to collaborate cross-functionally with internal teams, and experience with building new and improved processes. The Sr.Manager will identify, develop, and implement strategies to improve operational performance, enhance client satisfaction, and ensure compliance with accreditation standards.