Associate Customer Success Manager

Responsibilities:

• Serve as a primary point of contact, driving long-term customer success and product adoption across a defined set of customers and/or partners.
• Partner with customer care advocates to manage critical escalations and collaborate with the product team to advocate for customer priorities.

Qualifications:

• Experience in a customer-facing role with a demonstrated ability to build trust, manage multiple projects, and influence others toward shared goals.
• Strong oral and written communication skills, along with solid organizational abilities and a collaborative mindset.

Additional Information:

• This role is remote in Brazil and may require up to 25% travel to support business needs.
• A bachelor's degree or equivalent professional experience is preferred, along with knowledge of Microsoft systems and software technology.