Client Support Specialist

Facilitate positive user experiences for all veterinarians, hospitals and technicians on the innovative veterinary staffing platform. This position requires working during client support hours – which can include early morning and early evening hours (Central time), AND weekend rotations. Be one of the point-of-contacts for customer inquiries coming through online support channels – email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document rainy day scenarios as encountered and share any key learnings with the team. Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.