New Customer Support Manager

Maven is seeking a Customer Support Manager to take ownership of customer operations. The primary goal is to define and deliver customer operations at scale. The role involves interfacing with instructors, students, and students’ employers. Key responsibilities include supporting instructors, resolving escalated student support cases, systematizing enterprise deals, ensuring a seamless checkout experience, and partnering with the product team. The ideal candidate will have experience in customer support, operations, or business operations, and is adept at using automation tools to create operational leverage. This role offers a career-defining opportunity to build systems that scale and grow with the company.