Bilingual Customer Success Lead - Family Care Associate

Lead the Family Care Journey by taking full ownership of the family care experience—from onboarding to ongoing engagement. Set clear expectations, foster trust, and work closely with our clinical team to ensure every family meets their care requirements with confidence. Empower and uplift families by guiding caregivers navigating the complexities of home-based care, serving as their advocate during milestones and challenges. Be a Trusted Coach and Partner, supporting families through onboarding, training, and Medicaid certification. Collect required documents, assist with program navigation, and ensure all compliance steps are clearly communicated and completed. Offer Consistent Support and Accountability by staying in regular contact with caregivers through check-ins, reminders, and problem-solving. Foster Community and Connection by creating meaningful touchpoints by coordinating peer groups, caregiver events, and community-building activities that strengthen the caregiver network and reduce isolation. Maintain accurate documentation and communication in internal systems, ensuring smooth coordination between families, clinical teams, and support staff.