Junior Computer User Support Specialist

Support ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. This position shall perform clerical and administrative duties related to the Virtual Service team and refresh projects. Respond to trouble tickets to resolve user problems; open trouble tickets to track and resolve user problems. Assist users with data transfer of laptops and mobile devices. Provide technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. Provide personal computer support problem analysis, and hardware/software installation and configuration. Interacts daily with customers to ensure productivity; provides individual feedback.