Customer Success Manager

Manage a portfolio of assigned customers, serving as their primary point of contact and trusted advisor. Proactively engage with all customers to build strong relationships, ensure their success, and drive product adoption. Nurture customer relationships to identify and cultivate customer advocacy, leading to case studies, testimonials, and references. Monitor customer product usage and identify opportunities to increase adoption and unlock further value. Liaise with the product team to communicate customer feedback, feature requests, and insights to inform product development. Collaborate with the support team to ensure timely and effective resolution of customer issues. Identify upsell and expansion opportunities within your customer base and successfully negotiate and close these deals. Conduct Quarterly Business Reviews (QBRs) with top-tier customers to review progress, demonstrate value, and align on future goals. Deeply understand your customers' business objectives and help them achieve their desired outcomes using our product. Act as a key internal advocate for your customers, representing their needs and perspectives.