Client Support Specialist

Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. This position requires working during client support hours – which can include early morning and early evening hours (Central time), AND weekend rotations. Be one of the points of contact for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document rainy day scenarios as encountered and share any key learnings with the team. Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.