Customer Success Manager

Responsible for managing a portfolio of Mid Market customers in EMEA. In this role, you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value. By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey. By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth. By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers.