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Role:
- Managing and resolving challenging issues for the ServiceNow Technical Support team.
- Serving as the last point of escalation and mentoring junior team members.
- Quickly gaining an understanding of the ServiceNow platform.
Qualifications:
- Troubleshooting difficult technical issues.
- Strong Experience with relational databases (e.g. MySQL, Oracle).
- Java experience and experience in scripting languages like JavaScript, Python.
Skills:
- Demonstrated proficiency with Technical Skills Web Services (consuming or providing) (SOAP, REST).
- Familiarity with Eclipse IDE.
- Understanding of ITSM, ITIL, and/or CMDB.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. They want to make the world work better for everyone.