Manager, Sales and Contract Administration

Lead and manage a high-performing team of Sales & Contract Administrators, providing day-to-day guidance, coaching, and support to ensure operational excellence. Oversee execution of complex, high-volume post-sales processes including invoicing, contract amendments, purchase order processing, and order validation for multi-year and high-value deals. Act as the primary escalation point for the team, addressing roadblocks quickly and ensuring timely resolution for both internal stakeholders and external customers. Build and maintain strong partnerships with Sales, Finance, Legal, and Customer Success teams to ensure seamless handoffs and end-to-end support. Engage directly with customer procurement teams to verify documentation accuracy and completeness, ensuring compliance with internal policies and timelines. Identify bottlenecks and opportunities for improvement within sales support workflows, leading initiatives to streamline, standardize, and scale processes. Define and track team KPIs, monitor performance, and implement strategies to optimize throughput, accuracy, and service levels. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team while supporting their career growth and engagement.