Job Description
Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk. Support clients on payments cases, from investigation to resolution. Own our Payment Processor knowledge, contributing to organization overall readiness. Partner with internal teams including Product, Engineering, Sales, and Customer Success to identify and resolve Tier 2 product, feature, and integration issues; provide customer feedback and insights to inform product roadmap.
Perform detailed QA of application and customer environment issues. Become a SevenRooms product expert, and contribute to our technical knowledge base and support documentation. Assist with coding and producing out-of-box and custom client projects. Research, diagnose, troubleshoot and identify solutions to resolve system issues.
About SevenRooms
The 7R Technology organization is committed to building products that help restaurants create magical experiences every day.