Job Description
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.
You will answer inbound inquiries via phone, chat, and email during Pacific Standard Time business hours. You will also collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues. Additionally, you will evaluate existing tools and work with engineering to develop tools to enable this function to scale.
About Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.