Service Chain Operation Manager

We are the team of customer-oriented experts who possess both specialized knowledge and a strong focus on providing excellent customer service. Our team excel not only in their expertise but also in understanding and meeting the needs of their customers or clients. The service chain operation manager ensures excellent customer service, maintains strong relationships with one of TOP customer of our company and third-party vendors. Purpose of position is interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production. Responsible for service chains of a specific business service / product cross various organizational units. Responsible for combined services for his delivery account in accordance with the agreed OLA as well. Responsible for KPIs and SLAs / OLAs of the contracted services. Accountable for technical content of operational / specialized technical concepts. Deliver input for resource planning to ensure operational stability. Coordinate, manage and monitor operational performance. Identify, formulate and implement the improvement of processes and policies to maximize operational output. Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements. Accountable for the default reporting ordered by the SDM. Monitor, manage and improve the efficiency of provided services. Single point of contact towards the internal customer.