CAPPS Technical Oversight Analyst (Contractor)

Work Model:

• Hybrid/remote initially, with client mandate for periodic or permanent onsite presence at Austin, TX headquarters (24 hours/week minimum if converted).
• Must appear in person at Austin, TX for equipment pickup at own expense; no travel reimbursement provided.
• Work hours Monday–Friday 8 AM–5 PM CT with occasional overtime; overtime paid at hourly rate with advance approval.

Core Responsibilities:

• Develop and manage strategic roadmaps, and prepare high-quality briefings and status presentations for senior agency leadership.
• Interpret contractual requirements, monitor managed services vendor performance, and ensure deliverables meet technical and procedural standards.
• Provide technical oversight of PeopleSoft FSCM and HCM 9.2 environments, CAPPS Central production and deployment activities, and IT service desk operations aligned to ITIL framework.

Required Technical Experience:

• 10+ years Texas state government support, ERP applications systems support, CAPPS program technical support, PeopleSoft technical stack, SDLC/data integration/data quality, technical project management, contract interpretation and vendor accountability, and executive-level communication.
• 8+ years ITIL framework and IT service desk operations.
• 3+ years BOSSDesk or comparable ITIL-compliant service desk platform administration.