Senior Manager, Customer Success

As the Senior Manager, Strategic Customer Success at Vanta, you will hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability. You will influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management. Defining strategies and coaching your team to achieve KPIs including revenue retention and customer health is key. Through coaching your team, you'll drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification. You will also develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills. You'll partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more and thrive in a fast paced startup environment and contribute to transformational change.