Member Outreach Coordinator

We are seeking a detail-oriented, communicative Member Outreach Coordinator to join our Client Services team part-time. In this role, your primary responsibility will be making outbound phone calls to members regarding cases referred by contracted health plans. Most of your workday will involve phone outreach and accurate data entry to confirm and gather information needed before cases are assigned for review. As the first point of contact for members, you will verify information submitted by their insurance plan (such as name, date of birth, requested services, address, and contacts) and work closely with the Client Services team to ensure all details are accurate and complete. Must conduct follow-up calls as necessary to gather outstanding information prior to case assignment, demonstrate strong communication skills, attention to detail, organizational skills, and proficiency in Microsoft Office Suite.