Customer Success Manager

As a Customer Success Manager, you’ll build and nurture relationships with our most strategic customers, helping them unlock their business goals with the power of Auctane’s products and services. You’ll go beyond the surface, diving into their operations to uncover opportunities to streamline processes, adopt best practices, and identify areas for growth and monetisation. Whether it’s optimising carrier selection or recommending strategies for maximising returns, your expertise in Packlink and e-commerce will guide them to success. This position is full remote as long as you're based in Spain. This role will manage a book of business that has potential account optimization/monetization opportunities. You will become proficient in identifying areas of potential customer savings, as well as areas of monetization and growth. You will proactively engage with clients to understand their goals, challenges, and objectives.