Customer Support Specialist (Remote 6 Month Contract)

Take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. You will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Act as a core member of our Fulfillment Team, playing a critical role in the customer’s experience. Responsibilities include resolving inbound provider, customer, and patient inquiries. Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts. Build and maintain strong customer relationships.