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MarTech Strategy & Architecture:

  • Define and own the enterprise MarTech architecture, including marketing automation, CDP, identity, orchestration, analytics, and AI enablement layers.
  • Maintain a multi-year MarTech roadmap aligned to business priorities, platform evolution, and AI capability maturity.

Platform Operations & Enablement:

  • Lead day-to-day operations of core MarTech platforms.
  • Establish operational rigor: intake models, SLAs, release management, platform health metrics, and incident management.
  • Build enablement programs that ensure marketers, pods, and partners can self-serve effectively within governed guardrails.

Governance, Privacy & Compliance:

  • Own MarTech governance across data privacy, consent management, AI governance, and brand safety.
  • Ensure compliance with global regulations (GDPR, CCPA, emerging AI regulations) across all marketing platforms and workflows.
  • Establish clear standards for data usage, integrations, vendor access, and third-party activation.

ServiceNow

ServiceNow began in San Diego, California in 2004. They are now a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, to empower organizations to find smarter, faster, and better ways to work.

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