Client Support Specialist

The Client Support Specialist, reporting to the Client Support Manager, is responsible for providing excellent customer service through active listening and professional communication to identify root causes of customer issues and ensure timely resolution. Responsibilities include maintaining an ongoing level of engagement with key customers, building trusting relationships, and accurately processing inbound and outbound paperwork in a timely manner. The specialist will also invoice customers, follow order fulfillment, participate in new customer onboarding, and ensure customer SLAs are met. Serving as a liaison between warehouse personnel and customers, communicating concerns, and maintaining up-to-date knowledge of industry practices are also key aspects of the role.