Digital Customer Success Program Manager Americas Remote

As the Digital Customer Success Program Specialist, you’ll design and optimize automated experiences that help customers progress toward their goals quickly and independently, freeing up CSMs to focus on high-impact problems and opportunities. In this role, you'll be the driving force behind our digital CS motion: building journeys, testing engagement strategies, and leveraging advanced automation and AI tooling. Your work will directly impact our SMB and mid-market customers in early growth stages, becoming their digital CSM and a key part of their success. We're at a pivotal moment as we scale our Customer Success programming and this role will help define the next generation of digital-led CS at Customer.io. If you're excited by the challenge of blending automation with empathy to drive world-class retention, you're in the right place.