Temp Customer Experience Senior Specialist

This temporary position will end December 8th, 2025. Coaches must have the experience of taking calls, applying training and proven proficiency in the role. Must maintain the ability to assist on the phone if needed for consumer escalations or due to understaffing as dictated by UHS only. Support training initiatives and strategy. Coach Agents/Representatives to improve knowledge, engage consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate. Collaborates with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance. Including actively monitoring agents via Live listen Recommend changes when necessary. Assists in implementation of new processes.