Strategic Customer Success Manager (Aerospace & Defense)

As a Strategic Customer Success Manager, you will serve as a trusted advisor to our most complex, global Aerospace & Defense customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value. You will collaborate with Sales partners to support growth and retention and work closely with a team of Solutions Engineers to enable customer teams on CoLab’s capabilities. Your role is to execute a customer success strategy that drives retention, value realization, and long-term growth. In-person customer engagement is a key part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers.