Technical Support Specialist

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support. You will efficiently work through tickets and escalations via Jira and Slack. Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues and provide clear, concise, and actionable updates to internal teams about technical problems. You will help refine processes to enhance operational efficiency and reduce repetitive escalations. Create and maintain knowledge base articles to empower frontline teams and continually learn the Deel platform, keeping up to date with product features and changes.