Client Onboarding Specialist

As a Client Onboarding Specialist at Element451, you will own the entire onboarding journey for a portfolio of new clients (5-16 simultaneously), guiding them from kickoff to launch. You'll serve as the central, trusted point of contact, managing 10-14 week timelines to ensure every milestone is met and expectations are exceeded. You will lead tailored, high-impact virtual sessions that equip client teams with the 'why' behind the 'how.' You will proactively guide them on AI-driven best practices, using your deep platform knowledge to drive early feature adoption. You will also continuously evaluate and refine the implementation process, creating and updating user documentation, templates, and resources that enhance efficiency and create a world-class client experience at scale.