Vice President of Client Success

As VP of Client Success, you will build and lead our growing Client Success team while driving measurable outcomes in client satisfaction, retention, and expansion. Day to day, you’ll set the plan, coach and scale the team, and personally manage top enterprise relationships. You'll collaborate closely with Product, Sales, Marketing, and Data teams to optimize the client experience while operating flexibly between strategic planning and tactical execution as business needs require. You will help shape and hire for two planned additional roles on the team. Your efforts will directly contribute to the retention and expansion of our client base, shaping and executing our mission-driven strategy.