Workday Support Administrator

The Workday Support Administrator provides advanced technical support for Workday HCM, Payroll, and related modules, handling issues beyond basic Tier 1 help desk functions such as login or navigation assistance. This role is vital for diagnosing, resolving, and preventing complex Workday issues, ensuring minimal downtime for users. The position requires strong problem-solving ability, Workday technical expertise, and effective remote collaboration with both the MSP team and client’s internal staff. Key responsibilities include providing Tier 2 and Tier 3 support, troubleshooting and resolving root-cause issues, managing user accounts, and ensuring compliance with HIPAA and IT policies. The role also involves maintaining documentation, escalating complex issues, and assisting in Workday testing and updates.