Customer Success Operations Analyst

The Customer Success Operations Analyst will identify inefficiencies in Customer Success workflows and implement scalable solutions across onboarding, renewals, adoption, and support processes. They will act as a first responder to operational issues and triage quickly. You will build dashboards, perform deep-dive analyses, and generate actionable insights on customer health, engagement, and retention to support strategic decision-making. The role involves partnering closely with CS leaders, Product, Sales, Support, and Revenue Operations to align on priorities, gather requirements, and deliver on initiatives. You will own or support the administration of key systems (e.g., Salesforce, Gainsight, Zendesk, Looker) and drive the evaluation and implementation of new tools as needed.