Lead recurring client calls and build trust with day-to-day contacts.
Respond to client questions and connect client news to potential impacts for proactive support.
Send recap emails and maintain clean contact records in HubSpot.

Project & Delivery Management:

Manage project timelines and deliverables across multiple client accounts while assigning and tracking tasks.
Coordinate internal syncs, set meeting agendas, and serve as final reviewer for file management.
Flag risks early and escalate blockers to ensure smooth account operations.

Audience Activation & Coordination:

Own audience request submissions and activation troubleshooting in partnership with Product and Partnerships teams.
Lead QA checks on reporting, survey data, and audience deliverables.
Connect audience usage to campaign impact and help clients understand activation across channels.

Internal Collaboration:

Partner with Strategic Research to scope and sequence project timelines and lead the QC process.
Work closely with Partnerships to troubleshoot audience issues and submit intake tickets clearly.
Participate in cross-functional projects to improve Tunnl's operational scalability.

Tunnl

Tunnl builds AI-driven tools to help organizations conduct research at scale, define key audiences, surface insights, identify communication channels, and measure attitudes over time. It serves brands, agencies, and advocacy groups in a fast-paced, collaborative environment focusing on integrity and teamwork.

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