Customer Support Engineer

As a Customer Support Engineer, you will play a crucial role in meeting customers' expectations by answering questions about products and services and processing orders. You will assist in investigating and resolving issues, ensuring customer satisfaction. Responsibilities include providing technical and sales support via email, chat, and video conference, diagnosing and troubleshooting customer issues, escalating unresolved issues to internal teams, providing prompt feedback, ensuring proper issue recording and closure, preparing reports, documenting knowledge, and assisting in improving product FAQs. To excel, demonstrate excellent communication skills, problem-solving abilities, and a commitment to outstanding customer service.