Job Description
As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. You will troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat and dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
About Grow Therapy
Grow Therapy's mission is to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care via technology.